Privacy Policy
At L’vvyome, your trust is at the heart of everything we do. We are committed to safeguarding your personal information and ensuring that your privacy is protected whenever you browse our website or make a purchase from us. This Privacy Policy explains how your data is collected, used, shared, and protected.
1. Information We Collect
When you interact with the L’vvyome website, we may collect the following information:
- Personal Details : Your name, email address, phone number, and billing/shipping address provided during registration, checkout or customer support interactions.
- Payment Information : All payments are processed securely through Razorpay. L’vvyome does not store or access your complete card details.
- Order Information : Purchase history, product preferences, communication records, and any details necessary for fulfilling your order.
- Cookies and Analytics Data : We use cookies and authorised analytics tools such as Google Analytics and Facebook Pixel to improve website performance, personalise your shopping experience and understand visitor behaviour.
2. How We Use Your Information
Your information enables us to offer a seamless and personalised luxury shopping experience. We may use it to:
- Process and deliver your orders
- Send order updates, confirmations or service notifications
- Personalise your browsing and shopping journey.
- Provide support for your queries or concerns
- Improve website design, product offerings and overall functionality
- Send newsletters, offers or promotions if you choose to subscribe
3. Behavioural and Personalised Advertising
We may use anonymised behavioural data to deliver advertisements relevant to your interests. This may include :
- Showing tailored ads on Google, Facebook, Instagram or partner platforms.
- Tracking browsing activity using cookies or pixels
- Measuring ad performance to improve marketing efforts
You may opt out of personalised advertising at any time through:
- Google Ads Settings
- Facebook Ad Preferences
- Clearing cookies from your browser
No personally identifiable information is shared with advertisers. Only aggregated or anonymised data is used.
4. Data Sharing and Disclosure
L’vvyome does not sell, rent or trade your personal information.
We may share limited data only with trusted partners who support our operations :
- Razorpay for secure payment processin
- Logistics partners for shipping and delivery
- Technology, hosting, analytics and marketing service providers bound by confidentiality
- Government or legal authorities if required to comply with applicable laws
- Legal Authorities if required by law or to protect our rights.
- All partners are vetted to ensure compliance with data protection standards.
5. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
You may request deletion of your personal data by writing to us.
6. Cookies
Cookies help recognise your device, track preferences and enhance your browsing experience. You may disable cookies through your browser settings, though certain website features may become limited.
7. Data Security
We use SSL encryption, secure servers and industry-standard protocols to safeguard your information. All online payments through Razorpay comply with strict security regulations.
8. Your Rights
You may :
- Access or update your personal information
- Withdraw consent for marketing communication
- Request deletion of your account or data
To exercise these rights, contact: customercare@lvvyome.com
9. Third-Party Links
Our website may contain links to external websites. L’vvyome is not responsible for the privacy practices or content of these third-party sites.
10. Updates to This Policy
This Privacy Policy may be updated occasionally to reflect changes in regulations or business practices. The latest version will always be published here.
11. Contact Us
For any questions or concerns, please write to: customercare@lvvyome.com
